Returns & Exchanges

At Charlotte's Web, we want you to be completely in love with your fashion finds. If your purchase isn't quite right, we offer easy returns and exchanges within 30 days of delivery for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the unworn garments back into their original packaging, ensuring all designer tags and security seals remain intact.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our boutique team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.